Published at Sunday, December 24th, 2017 - 20:33:34 PM. Massage Chair. By Pasclina Comte.
Although Panasonic is based in Japan, it is very important to know that they manufacture some of their chairs in China to save on costs. However, Panasonic does assure consumers that they oversea their operations and their massage chairs are engineered and designed in Japan which means the quality stays first-rate.
Warranty & Customer Service: Warranty and customer service come from the manufacturer that makes the massage chair. Warranty is important, since it protects the customer in workmanship of the product. The other side of this is customer service. Customer service must solve issues one may have. With the M-2 Orion, Omega Massage covers 1 year on the frame, 6 months on parts, and 6 months labor and shipping for 6 months. For an entry level massage chair, Omega provides the most comprehensive warranty and exceeds the other manufacturers in this category. With the M-2 Orion, Omega provides strong warranty coverage. Now on the customer service side, Omega overall is responsive and competent with quick turnaround times when issues do arise. The M-2 Orion is an 18 in Warranty & Customer.
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