Published at Sunday, December 24th, 2017 - 20:18:54 PM. Massage Chair. By Pasclina Comte.
East of Use: How easy and intuitive is the use of a given product is another important area. Products need to be designed with the user in mind. The M-2 Orion shiatsu massage has a pretty simple controller. Just push the main power and select the auto massage to enjoy a massage. The M-2 comes with manual controls for the backrest and the footrest. The backrest and footrest are attached to a manual piston which when released raises the footrest or raises the chair back. The M-2 does the heavy lifting for you. The remote has 3 automatic programs and 3 manual programs with 3 back courses. The remote also controls the calf massage, seat vibration and seat massage. Omega creates a chair with features of a higher end massage chair while still providing an easy to use recliner. Our rating in this category is 19.
Warranty & Customer Service: Warranty and customer service come from the manufacturer that makes the massage chair. Warranty is important, since it protects the customer in workmanship of the product. The other side of this is customer service. Customer service must solve issues one may have. With the M-2 Orion, Omega Massage covers 1 year on the frame, 6 months on parts, and 6 months labor and shipping for 6 months. For an entry level massage chair, Omega provides the most comprehensive warranty and exceeds the other manufacturers in this category. With the M-2 Orion, Omega provides strong warranty coverage. Now on the customer service side, Omega overall is responsive and competent with quick turnaround times when issues do arise. The M-2 Orion is an 18 in Warranty & Customer.
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